Returns & Exchanges

At Namu Shop, we want you to be completely satisfied with your purchase. If a garment doesn't meet your expectations, you may return or exchange unworn, unwashed items with original tags within 14 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Securely pack the items in their original packaging, ensuring all designer tags and labels are intact and the garment is in its original condition.

• 3.
  Ship the Return

  Affix the prepaid shipping label provided via the portal and drop your package off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund to the original payment method or issue store credit within 5-7 business days.