Frequently Asked Questions
Everything you need to know about shopping with Namu Shop
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Standard domestic shipping usually takes 3-7 business days, while international delivery can take 10-21 business days depending on your location.
What is your return and exchange policy?
We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that certain sale items may be marked as final sale.
How do I determine the right size for me?
Detailed size charts are available on each product page. Since we curate items from various international designers, we recommend checking the specific measurements provided for each garment.
Do you offer international shipping?
Yes, Namu Shop ships worldwide. Shipping costs and import duties are calculated at checkout based on your destination country.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.